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Supervisor, Claims 

Department: Core Operations
Location: Omaha, NE

Great Culture, Great People, Great Company

If you’re looking for a company that’s big enough to have exciting and challenging business opportunities, yet small enough to make a personal impact – WoodmenLife may be the place for you.

We’ve been a fixture in downtown Omaha over 125 years, and we promote a family-first environment with flexible work schedules, a team-oriented atmosphere, and a culture that encourages personal and professional growth, knowledge and community involvement.

As a not-for-profit, WoodmenLife is a different kind of insurance company. We give back revenues to our members, not investors. We’ve been around for more than a century because we’ve always kept our promises. Through recessions and wars, we’ve remained stable and reliable.

If you want to be part of an organization where you’re not just an employee – you’re a valued member of the family – WoodmenLife is the place for you!

POSITION PURPOSE:

Supervises, leads and develops Life Claim Level 1 and Level 2 Examiners. Manages workflow and staff, ensuring quality and efficient service is provided to claimants, beneficiaries and sales associates. Assures that the practices and procedures are up-to-date and in compliance with various state regulations.  Meets all claim contractual obligations as outlined in the certificate language.

ESSENTIAL JOB FUNCTIONS:

  • Oversees the investigation and payment of claims for life and annuity, which amounts to approximately $50 million annually. Evaluates all evidence to make claim decisions that follow our internal guidelines and state prescribed regulations.
  • Work closely with the Claim Manager to coordinate work flow making sure it is being handled as efficiently as possible and that claim payments are completed within the department’s service levels.
  • Oversees hiring, staffing, and training. Evaluates associate performance using established WoodmenLife guidelines. Effectively leads, coaches, develops, and mentors team members using performance management tools and other appropriate techniques.
  • Accountable for achieving organization and regulatory service level expectations to meet deliverables to our customers.
  • Stays up-to-date on industry best practices, contractual obligations and regulations to include sharing and implementing with the team.  
  • Maintains effective relationships with home office and Sales associates striving to understand the customer’s needs and requirements.  Acts with the member in mind, adheres to the organization’s core values, and demonstrates integrity and trust. 
  • Actively seeks Sales and customer feedback to ensure expectations are met.
  • Meets expectations for attendance and punctuality in accordance with the expectations established by your supervisor and WoodmenLife policy.
  • Performs other duties as assigned by management.

QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience strongly preferred
  • Previous supervisory experience or 5 years training or team lead experience in an insurance, financial services or operations environment strongly preferred.
  • Previous experience in a claims environment, preferably a life claims environment, preferred
  • Ability to understand insurance regulations and translate them to processes and procedures.
  • Knowledge of WoodmenLife products and procedures preferred.
  • Excellent interpersonal skills including demonstrated ability to communicate effectively with internal and external customers including listening, problem solving, and conflict resolution.
  • Excellent written and verbal communication skills. Demonstrate ability to maintain open communication, give and receive constructive feedback, and build effective relationships.
  • Excellent customer service, analytical, decision-making, priority, attention to detail skills, and growth mindset.
  • Demonstrates leadership credibility by caring for people, displaying courage, character, competence, and composure.
  • The ability to provide seamless, trustworthy, attentive and resourceful (S.T.A.R.) customer service. Engages well with others and are passionate about providing an exemplary customer experience.

WoodmenLife offers a competitive compensation package and a comprehensive benefits package. As part of WoodmenLife’s employment process, candidates will be required to complete a criminal background check, credit check (where required for position), Fingerprint check (where required for position), drug screen and reference checks. Any offer of employment will be contingent upon successfully passing the above.

WoodmenLife is committed to excellence in diversity by creating an inclusive work environment that values and respects all individuals. We welcome and embrace associates, regardless of background and beliefs. WoodmenLife respects every associate’s unique perspective and contribution. We are committed to creating an inclusive environment that values differences, and creates opportunities for growth, leadership and service. This commitment includes providing equal opportunity in recruitment, employment and promotion, training and community outreach. WoodmenLife is also dedicated to strengthening the communities in which its employees live. #LI-LB1

APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED.

 Woodmen of the World Life Insurance Society (WoodmenLife) is an equal opportunity employer. 

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